Do you ship internationally?
www.undergroundplaygroundebpg.com ships domestically using UPS and USPS. We also ship worldwide using DHL Express and USPS.
How can I pay for my order?
We accept the following: Visa, MasterCard, American Express, Discover, Diners Club, JCB, debit and credit cards. We also accept payments via Google Pay and Apple Pay.
I could not place an order, but my account was charged. What happened to my order?
If the order did not successfully go through, the order was not placed. If you see a charge on your account, it is a pending hold that should clear with 24-48 hours.
I picked the wrong size/color/item. Can I change my order before it ships?
Please contact us at firstname.lastname@example.org. We will try to make changes before your order ships.
In the e-mail please include your name, order number, and specifically tell us what item you would like to receive instead. Please note: this process may delay the shipping of your order by 1-2 business days.